Frequently Asked Questions on Customer Loans

Your Title Company should have provided you a folder of all important documents signed at closing. Please refer to the Note and the First Payment letter for the first payment due date and you can find the amount due on the First Payment Letter.

If your Title Company did not provide any documents at closing, please contact NFM Servicing at [email protected] or call 1-866-765-1827 for assistance on your loan.

Here is an explanation on how the first payment due date is determined: Your first payment is due the following month of the loan closing date unless you opted for an early payment due date in which case your first payment due will be the very next month of closing. For example, if you closed on March 15th, your first payment will be due on May 1st. If you opted for an early payment, your first payment will be due 04/01/2021.

Please refer to the Note for the first payment due date.

Billing statements are mailed on the 17th of the month prior to the payment due date. If your first payment is due NFM Lending, Linthicum Servicing Center, you will receive a billing statement by the 25th of the month prior to your payment due date. You will also be notified via an email at least 7 days prior to your upcoming payment due.

If your loan is transferred prior to the first payment due date and there is no payment due NFM, you will receive a servicing transfer notice with the new servicer information and an effective date of transfer. You should send any payments due on or after the effective date of transfer to the new servicer.